Apple’s screen repair policy can be confusing. Many iPhone owners wonder if they can get their cracked screens fixed for free. Apple generally does not offer free screen repairs unless the damage is due to a manufacturing defect covered under warranty.
Most screen damage happens by accident. Drops, impacts, and scratches aren’t covered by Apple’s standard warranty. This means you’ll likely have to pay for repairs. The cost varies based on your iPhone model and whether you have AppleCare+.
Apple uses genuine displays for screen repairs. These are designed and tested to meet Apple’s quality standards. While not free, professional repair ensures your iPhone works properly after the fix.
| Repair Type | Cost Without AppleCare+ | Cost With AppleCare+ |
|---|---|---|
| Screen Repair | $129 – $379 | $29 |
| Other Damage | $299 – $599 | $99 |
Apple Screen Repair and Warranty
Apple devices come with a standard warranty, and you might have also purchased AppleCare+ for extended coverage. Let’s explore your options for screen repair under these circumstances.
Standard Warranty
Apple’s standard warranty covers defects in materials and workmanship for one year from the date of purchase. However, it generally does not cover accidental damage, including cracked screens. If your screen issue is due to a manufacturing defect, Apple will likely repair or replace your device free of charge.
AppleCare+
AppleCare+ is an optional extended warranty that provides coverage for up to two accidental damage incidents per year. Each incident is subject to a service fee. AppleCare+ significantly reduces the cost of screen repair, making it a worthwhile investment for many users, especially those prone to drops and accidents.
Out-of-Warranty or Uncovered Damage
If your device is out of warranty or the damage isn’t covered, you’ll have to pay the full screen repair cost. The price varies depending on the device model. You can check Apple’s website for a repair quote or visit an Apple Store or authorized service provider for assistance.
Tips for Screen Repair
- Back up your device: Before taking your device in for repair, back up your data to avoid losing important information.
- Check for other damage: If your device has additional damage beyond the screen, it might increase the repair cost.
- Consider third-party repair: For out-of-warranty devices, third-party repair shops might offer lower prices than Apple, but be aware of potential quality and warranty implications.
| Situation | Coverage | Cost |
|---|---|---|
| Manufacturing Defect | Covered under standard warranty | Free |
| Accidental Damage (No AppleCare+) | Not covered under standard warranty | Full screen repair cost (varies by device) |
| Accidental Damage (With AppleCare+) | Covered under AppleCare+ (up to two incidents per year) | AppleCare+ service fee (significantly lower than full repair cost) |
| Out-of-Warranty Damage | Not covered | Full screen repair cost (varies by device) |
Protecting Your Screen
To minimize the risk of screen damage, consider these preventive measures:
- Use a screen protector: A screen protector can help absorb impact and prevent scratches.
- Use a protective case: A durable case can cushion your device in case of drops.
- Handle your device with care: Avoid dropping your device or placing it in situations where it could be damaged.
- Keep your device in a safe place: When not in use, store your device in a bag or pocket where it won’t get scratched or dropped.
Apple’s Warranty and Consumer Law
Apple’s warranty coverage and consumer law rights are important to understand when dealing with iPhone issues. These protections can help you get repairs or replacements for defective devices.
Understanding Apple Limited Warranty
Apple provides a one-year limited warranty for new iPhones. This covers manufacturing defects but not accidental damage. The warranty starts on the purchase date.
Key points of the Apple Limited Warranty:
- Free repairs for covered issues
- Replacement with new or refurbished parts
- Coverage for the iPhone, battery, and included accessories
The warranty doesn’t cover:
- Normal wear and tear
- Cosmetic damage
- Water damage
- Unauthorized modifications
For issues beyond the warranty period, Apple offers out-of-warranty service for a fee. Costs vary depending on the repair needed.
Consumer Law and Your Rights
Consumer laws in many countries provide additional protections beyond Apple’s warranty. These laws often extend coverage for longer periods.
Your consumer law rights may include:
- Repairs or replacements for faulty products
- Refunds for major failures
- Coverage for a “reasonable” time after purchase
| Country | Consumer Law Coverage |
|---|---|
| USA | Varies by state |
| EU | 2 years minimum |
| UK | Up to 6 years |
| Australia | No set time limit |
You can claim these rights even after Apple’s warranty expires. Keep your proof of purchase to support your claim.
Remember, consumer laws apply to manufacturing defects. They don’t cover accidental damage or normal wear.
Coverage Under AppleCare and AppleCare+
AppleCare and AppleCare+ offer different levels of protection for your iPhone. These plans can save you money on repairs and provide peace of mind.
Benefits of AppleCare+
AppleCare+ extends your iPhone’s warranty and adds coverage for accidental damage. You get unlimited repairs for accidental damage at reduced costs. This includes cracked screens and other mishaps.
The plan covers battery replacements if your battery holds less than 80% of its original capacity. You also get priority access to Apple support experts via chat or phone.
AppleCare+ includes Express Replacement Service. This means Apple will ship you a replacement device before you return your damaged one.
| Service | AppleCare+ Coverage |
|---|---|
| Accidental Damage | Unlimited repairs |
| Screen Repair | Reduced cost |
| Battery Replacement | Free if below 80% capacity |
| Express Replacement | Included |
Limitations and Service Fees
While AppleCare+ offers broad coverage, it’s not without limits. You’ll still pay service fees for accidental damage repairs, though they’re lower than out-of-warranty costs.
AppleCare+ doesn’t cover theft or loss unless you choose a more expensive plan that includes those features. It also doesn’t protect against cosmetic damage that doesn’t affect the device’s function.
Normal wear and tear of batteries isn’t covered. You’ll need to pay for battery service if it’s not related to a manufacturing defect.
Remember, AppleCare+ must be purchased within 60 days of buying your iPhone. After that, you can’t add the coverage.
Screen Repair Services for Your iPhone
Apple offers various options for iPhone screen repairs. These range from free repairs under warranty to paid services for out-of-warranty devices.
How Apple Determines Eligibility for Free Screen Repair
Apple provides free screen repair for iPhones under specific conditions. The company covers screen damage within the one-year limited warranty period. AppleCare+ subscribers also get free repairs for accidental damage.
To qualify, your iPhone must not have other damage. Apple technicians inspect devices thoroughly. They check for signs of water damage or third-party repairs. These can void your warranty.
Apple may deny free repairs if they find unauthorized modifications. Keep your phone in good condition to maintain eligibility.
Options for Non-Warranty Screen Repair
For iPhones outside warranty, Apple offers paid repair services. You can choose between Apple Store repairs and Authorized Service Providers. Both use genuine Apple parts.
Repair costs vary based on your iPhone model. Newer models typically cost more to fix. Here’s a quick comparison:
| Service Type | Pros | Cons |
|---|---|---|
| Apple Store | Guaranteed quality | Can be pricey |
| Authorized Provider | May be closer to you | Slightly longer wait times |
| Self-Repair | Cheaper | Risky for inexperienced users |
Best Buy offers same-day repairs as an authorized provider. They also give discounts on screen protectors with repairs.
Consider third-party repair shops for older iPhones. They often charge less but may not use genuine parts.
Additional Support and Service Options
Apple offers various support and repair options for iPhones. These services cater to different needs and budgets, ensuring users can get their devices fixed efficiently.
Getting Support from Apple
You can get 24/7 priority access to Apple experts via chat or phone if you have AppleCare+. This service allows you to resolve most issues in a single call. For in-person help, you can visit an Apple Store or an Authorized Service Provider.
Apple’s support extends beyond hardware issues. They can assist with iOS 12 updates, charging issues, and problems with Apple-branded accessories. You can schedule appointments online or through the Apple Support app for convenience.
Remember to back up your iPhone before any repair. This precaution ensures your data remains safe during the service process.
Understanding Repair Costs and Procedures
Repair costs vary based on your iPhone model and the specific issue. Here’s a simplified breakdown of common repair scenarios:
| Repair Type | With AppleCare+ | Without AppleCare+ |
|---|---|---|
| Screen Damage | $29 | $129 – $329 |
| Battery Service | Free* | $69 – $99 |
| Other Damage | $99 | $199 – $599 |
*Free if battery holds less than 80% of original capacity
Apple’s screen repair service includes a 90-day warranty. This coverage applies to both the replacement parts and the repair work.
For mail-in repairs, Apple typically charges a shipping fee. The cost depends on your location and the urgency of the repair. You might qualify for free shipping in some cases.
Apple occasionally runs repair programs for specific issues. These programs offer free repairs for eligible devices, even if they’re out of warranty.
Frequently Asked Questions
Apple offers various options for iPhone screen repairs. The cost and coverage depend on your warranty status and the specific damage to your device. Let’s explore some common questions about getting your iPhone screen fixed.
Does the Apple 1-year warranty cover screen damage?
The standard Apple warranty doesn’t cover accidental damage. This includes cracked or broken screens from drops or impacts. You’ll need to pay for repairs unless you have AppleCare+.
What is the cost to repair an iPhone screen if I don’t have AppleCare?
Without AppleCare+, screen repair costs vary by model. Newer iPhones are more expensive to fix. Prices range from about $130 for older models to over $300 for the latest versions.
Can I get my iPhone screen replaced at an Apple Store?
Yes, you can get your screen repaired at Apple Stores. Make an appointment at the Genius Bar. They use genuine Apple parts for repairs. This ensures your iPhone maintains its quality and warranty status.
Are screen repairs covered under Apple’s repair policies?
AppleCare+ covers accidental damage with a service fee. The standard warranty doesn’t include screen repairs from accidents. Apple sometimes offers free repairs for manufacturing defects.
How much does it typically cost to repair an iPhone screen?
Screen repair costs depend on your iPhone model and AppleCare+ status. With AppleCare+, you pay a $29 service fee. Without it, costs start at $129 for older models and can exceed $300 for newer ones.
What are my options for iPhone screen repair near my location?
You have several choices for local iPhone screen repairs:
- Apple Stores
- Authorized Apple Service Providers
- Independent repair shops
- Mobile repair services
| Repair Option | Pros | Cons |
|---|---|---|
| Apple Store | Genuine parts, maintains warranty | Can be more expensive |
| Authorized Provider | Official parts, often faster than Apple Store | May have limited locations |
| Independent Shop | Usually cheaper, faster service | Might use third-party parts |
| Mobile Service | Convenient, comes to you | Quality can vary |
Choose based on your budget, warranty needs, and convenience. Apple repairs maintain your warranty but may cost more.
